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Ketchup

Privacy Policy

Last Updated: August 6, 2025

1. Introduction

Welcome to Ketchup ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Account Information: Name, email address, phone number
  • Contact Information: Names, phone numbers, email addresses, and other contact details of people you choose to add to your Ketchup list
  • Communication Preferences: Your chosen reminder frequencies and schedules
  • Profile Information: Any additional information you choose to provide

2.2 Automatically Collected Information

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: App usage patterns, features accessed, time spent in app
  • Log Information: IP address, access times, browser type, referring URLs

2.3 Information from Third Parties

  • Contact Integration: If you choose to sync your contacts, we may access your device's contact list
  • Social Media: Information from social media platforms if you connect your accounts

3. How We Use Your Information

We use your information to:

  • Provide and maintain our reminder service
  • Send you notifications and reminders based on your preferences
  • Improve and personalize your experience
  • Communicate with you about updates, support, and promotional content
  • Analyze usage patterns to improve our Service
  • Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Cloud hosting and data storage
  • Analytics and app performance monitoring
  • Customer support services
  • Email and push notification delivery

4.2 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security issues
  • Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage with reputable cloud providers

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request information about the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request limitation of processing under certain circumstances
  • Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at ibrahim@ruminado.com.

8. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Providing an in-app notification

Continued use of our Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at ibrahim@ruminado.com.