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Ketchup

Terms of Service

Last Updated: August 6, 2025

1. Acceptance of Terms

Welcome to Ketchup! These Terms of Service ("Terms") constitute a legally binding agreement between you and Ketchup ("we," "us," or "our") regarding your use of our mobile application and website (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Ketchup is a relationship management application that helps users stay connected with friends and loved ones through personalized reminders and scheduling features. Our Service allows you to:

  • Set reminders to connect with specific contacts
  • Customize reminder frequencies and schedules
  • Manage your relationship connections
  • Receive notifications based on your preferences

3. User Accounts

3.1 Account Creation

To use certain features of our Service, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain and update your account information
  • Keep your account credentials secure
  • Be responsible for all activities under your account

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorized use of your account.

4. Acceptable Use

4.1 Permitted Use

You may use our Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in a manner that:

  • Respects the privacy and rights of others
  • Does not violate any applicable laws or regulations
  • Does not interfere with the proper functioning of the Service

4.2 Prohibited Activities

You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Harass, abuse, or harm other users
  • Upload or transmit malicious code or viruses
  • Attempt to gain unauthorized access to our systems
  • Reverse engineer or attempt to extract source code
  • Use automated systems to access the Service without permission
  • Send spam or unsolicited communications through the Service

5. Content and Data

5.1 Your Content

You retain ownership of any content you provide through the Service, including contact information and personal data. By using our Service, you grant us a limited, non-exclusive license to use your content solely to provide the Service to you.

5.2 Content Standards

You are responsible for ensuring that any content you provide:

  • Does not violate any third-party rights
  • Is accurate and not misleading
  • Complies with applicable laws and regulations

5.3 Contact Information

You represent that you have the right to store and use contact information for the people you add to your Ketchup reminders, and that such use complies with applicable privacy laws and the rights of those individuals.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.

7. Intellectual Property

7.1 Our Rights

The Service and all content, features, and functionality are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use the Service for your personal, non-commercial use, subject to these Terms.

7.3 Trademarks

"Ketchup" and our logos are trademarks of our company. You may not use our trademarks without our prior written consent.

8. Subscription and Payment Terms

8.1 Free Service

Currently, Ketchup is provided free of charge. We reserve the right to introduce paid features or subscriptions in the future.

8.2 Future Paid Features

If we introduce paid features:

  • We will provide advance notice of any charges
  • Payment terms will be clearly disclosed
  • You may choose whether to subscribe to paid features

9. Third-Party Services

Our Service may integrate with third-party services (such as contact synchronization). Your use of third-party services is governed by their respective terms and policies. We are not responsible for third-party services or their content.

10. Disclaimers and Warranties

10.1 Service Availability

We strive to maintain Service availability but cannot guarantee uninterrupted access. The Service is provided "as is" and "as available."

10.2 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.3 No Guarantee of Results

We do not guarantee that using our reminder Service will improve your relationships or achieve any specific outcomes.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED $100. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using account deletion features in the app.

13.2 Termination by Us

We may terminate or suspend your account if you violate these Terms or for any other reason with reasonable notice.

13.3 Effect of Termination

Upon termination, your right to use the Service will cease, and we may delete your account and data in accordance with our Privacy Policy.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of Massachusetts, United States, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except for claims that may be brought in small claims court.

14.3 Class Action Waiver

You agree not to participate in class action lawsuits or other group proceedings against us.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

15.2 Modifications

We may modify these Terms at any time. We will notify users of material changes through the app or email. Continued use of the Service after changes take effect constitutes acceptance.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

15.4 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15.5 Assignment

We may assign our rights under these Terms. You may not assign your rights without our written consent.

16. Contact Information

If you have questions about these Terms, please contact us at ibrahim@ruminado.com.